Results That Matter
What Our Satisfied Clients Are Saying
We serve a wide variety of clients and industries. Each and every one of our clients is unique, which means our customer service outsourcing solutions are tailored to their needs and unique situation. But there’s one thing they all have in common:
What they have to say about Supportibles.
Case Study – Fat-Burning Man with Abel James
Abel James, number-one best-selling author, app developer, radio host, entrepreneur, and fitness advocate, is the eponymous Fat-Burning Man. As the owner and operator of fatburningman.com, James is a leading voice when it comes to health, fitness, and consumer advocacy.
Faburningman.com is his home base for the Wild Diet, a paleo/evolutionary diet and fitness plan to help people find their way to their own health and wellness goals.
After years of frustration trying to achieve his weight loss goals, Abel did his own research and rapidly found results that worked for him. He soon developed his success story into a diet and plan for others to follow.
It was a hit! The only problem? Abel didn’t have a solution in place to handle the volume of customer service requests he had to sort through.
That’s where Supportibles came in.
Since taking over things in early 2014, our team has grown to handle close to a hundred thousand requests. Their main website, which had 3,000 visitors a day when we first started, now has 60,000 visitors a day. Taking care of their customer support allowed Abel’s business to explode and become the worldwide success it is today.
Currently, we handle Fat-Burning Man’s support tickets, voicemail callbacks, email requests, online orders, social media forum moderation, video comments, and much more.
Praise From Happy Customers
The [Supportibles] team immediately set up a world-class customer service machine. I had my own dedicated account manager who quickly became indispensable to my accelerating business growth. She freed me to concentrate on my core business! Thank you! . . . [Supportibles] is a force multiplier that allows me to compete with the major players on the internet. They are in the trenches with me every day. I will never give them up. Their contribution to my company is beyond measure. [Supportibles] is my strategic partner in the values I am committed to creating.
In the beginning, I looked after all our Support emails myself … 24/7. That kept me from focusing on what I do best: content creation and marketing. Then I found an outsourcing service overseas. They had a great system, but had some problems with the nuances of English.
Finally, we discovered [Supportibles] and life became much simpler. Our assigned customer service reps, are well-spoken, quick to respond, proactive, and treat our customers with empathy and respect.
Outsourcing to [Supportibles] was a smart business decision!
Before hiring you, I was averaging 18% growth from month to month. Since hiring you, my business has grown a whopping 41% each month! Your services allow me to focus on what I do best – marketing!
Everything you have done for me has greatly exceeded my expectations! Keep up the good work!
On many occasions, I have needed additional help in my business, usually with tape transcription, but occasionally with other projects as well. Before I found [Supportibles] I had gone through hundreds and hundreds of resumes and worked with dozens of other subcontractors. Generally, the experience was tiresome, expensive, and frustrating. Most were of no value to me at all, many wasted my time and money, and a few even damaged my reputation.
A few years ago, I found [Supportibles] and thought, ‘Here we go again, someone else making big promises.’ To my surprise, however, they delivered the results they promised, and even exceeded them. And in the intervening years I have come to rely upon them more and more, and they always deliver the results they promise. They are the best. From time to time, just to be sure, I check with others who offer similar services, but the others just don’t measure up.
The [Supportibles] folks are different. They are easy to work with, remove headaches instead of creating them, and their work is top notch. For my money, [Supportibles] is the best.
Having our own Project Manager makes all the difference.
We only ever need to speak with one person, and she makes sure the freelancers working on any project gets everything done correctly. She checks everything herself and makes it seem like magic. Working with only one person takes away all the hassles of working with many different people, and I never have to worry about quality.
Any errors are corrected quickly and without extra charges, because our Client Service Manager personally fixes everything before she sends us the deliverables.
I don’t know how they manage to do all of this for the very reasonable price they charge, but I’m glad they do. I recommend [Supportibles] highly.
After we handed our customer support desk to them, it was amazing how much difference outsourcing made to our business! They handle all customer emails, technical support, and they do it with a professional and personalized approach. In fact, we’ve been amazed at how easily they were able to adapt their responses to our products and learn everything about what we do, including all the technical details. We wouldn’t dream of going anywhere else!
Her team is is excellent with putting words together. All I need to do is scribble a few ideas and send it to her. When she sends it back to me, my reaction is always, ‘Wow! It says exactly what I wanted to say, but with more panache, energy, and excitement than I expected.’ I definitely recommend [Supportibles] for any project you need done.
And their ability to work to tough deadlines without compromising the end product has made their company our first stop whenever a difficult job comes our way. Without a doubt, a stellar services company!
Their expansive network of qualified workers allowed us to work with one of their best workers… only a few miles from our headquarter location. This was very convenient and lent itself to a smooth and flexible working “environment”.
Not only did she excel at all the jobs we gave her, she many times went the extra mile and became a valuable asset to our company.
So, if you want the premier company of resources helping you reach your goals, I can’t think of a better or more professionally run company out there than [Supportibles.] We’re sold on them and look forward to a continued and very beneficial relationship with them.
She did the work in a timely manner, and went above and beyond what we expected her to do. I will definitely use her again in the near future, for other jobs we take on.
We can always count on:
- rapid turnaround of almost any assignment regardless of complexity or size;
- accurate results – work is checked before it is sent to us and on the few occasions when there have been errors, they have been corrected rapidly, without dispute, and then procedures were immediately put in place to insure they would not occur again;
- unusual attention to detail;
- ability and (most important) willingness to execute detailed directions;
- unusually high integrity.
What more can I say. I highly recommend this organization as an extension of your own.