Simple and Affordable Billing for Your Business

No two customers are alike. What works for one of our clients won’t necessarily work for you. That’s why our outsourcing rates are based on a scaled flat monthly fee, based on the average daily volume of support needs. You are only ever billed based on your support needs.

Passing the Savings on To You

Part of the reason we bill based on average volume is so that we can help you save money. We don't break down or reframe the price to offset sticker shock. What you see is what you get! Supportibles bills according to the amount of time it takes to work on your customer support account each day, based on the services you need, giving you total control over your costs.

How Much Help Do You Need?

Think of your customer service needs as a body of water. Is the trickle of a small creek? A steady stream? Maybe you’ve got the heavy current of a river to deal with, or maybe you’re overwhelmed with a flood. Whatever the case, we’ve got the resources to handle your needs.

Rates for Customer Support and Technical Support

General Customer Support

AVG VOLUME AVG HRS/DAY MONTHLY RATE (CAD) MONTHLY RATE (USD)
TRICKLE 1 – 2.5 $700 – $1,650 $500 – $1,200
STREAM 3 – 5.5 $2,000 – $3,600 $1,450 – $2,600
RIVER 6 – 9.5 $3,900 – $6,150 $2,800 – $4,450
FLOOD 10 – 16 $6,400 – $10,200 $4,600 – $7,350
TSUNAMI 17 – 30 $10,400 – $18,900 $7,450 – $13,500


* Canadian clients must add 13% HST.

Technical  Support

AVG VOLUME AVG HRS/DAY MONTHLY RATE (CAD) MONTHLY RATE (USD)
TRICKLE 1 – 2.5 $1,050 – $2,650 $750 – $1,900
STREAM 3 – 5.5 $3,150 – $5,750 $2,250 – $4,100
RIVER 6 – 9.5 $36,250 – $9,850 $4,450 – $7,000
FLOOD 10 – 16 $10,300 – $16,450 $7,300 – $11,650
TSUNAMI 17 – 30 $16,850 – $30,600 $11,900 – $21,600


* Canadian clients must add 13% HST.

Detailed and Accurate Account Reports

We’re committed to total accountability, which is why we deliver monthly reports on your account. It all starts with setting up your client service account. We monitor this account to determine the average amount of time it takes our team to handle your support needs, and then we set a monthly subscription informed by the baseline average.

Your subscription can always be scaled up or down, depending on how your needs change, and you will only ever have to communicate with a single dedicated customer support manager.

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