How Expert Outsourcing Can Help Your Business Grow By Removing Pressure
Running a business is no easy feat. Sometimes, the workload becomes overwhelming. As a result, you skip meals, work all hours of the night, and miss out on much-needed downtime to recharge and relax.
Chances are, you’ve got that voice in your head saying, “If I do it myself, I’ll know it’s done right.” But if you’re burning the candle at both ends trying to handle every detail on your own, losing time due to common but time-consuming tasks, you probably need a helping hand.
While you might not be ready or able to hire an employee (full- or part-time), there are still solutions to help you get a handle on emails, phone calls, and the pile of odd jobs you juggle daily.
Outsourcing to a virtual assistant or with a help desk can help you get these tasks back under control, letting you focus on the things in your business that need your attention.
No matter the size of your business or whether it’s based out of your home or a full office, these solutions offer meaningful, dependable, and effective aid when you need it.
What Are Help Desk Services?
Helpdesk services use software and IT experts to provide technical support to employees, clients, and customers via e-mail, phone, web-based chat, and social media. Think digital customer support, but with specialized skills that support your business needs.
By connecting clients and IT workers through a help desk hub online, help desks assign tickets to skilled technical support technicians. These IT pros will then help clients troubleshoot and solve technical issues for computer and network hardware and software.
Outsourced help desk support workers provide a range of support for technical issues that involve:
- Microsoft and Apple operating systems and applications
- Web browsers
- Anti-virus software
- Mobile devices
- Backups, and more
What Is A Virtual Assistant?
A virtual assistant provides support services to businesses, like in-office personnel, such as an administrative, executive, or personal assistant. But a virtual assistant works remotely—virtually—and is either a self-employed or outsourced professional. Think Q at MI-6, not Siri.
Virtual assistants can be virtual receptionists, answering phone calls and e-mails. Virtual assistants also provide administrative, technical, or creative support to clients and businesses based on the assistant’s professional experience and training.
The range of services includes, but is not limited to, bookkeeping, social media management, marketing, public relations, graphic design, and administrative tasks.
There are also industry-specific virtual assistants who provide a variety of services within an industry, such as real estate administrative services for a realtor.
Like other outsourced professionals, virtual assistants are already trained and experienced in their field of work, so you don’t have to spend time training them.
Avoid making costly, time-consuming mistakes and leave the work to the pros. It’s much faster and cheaper to hire virtual assistants to perform tasks that you’re not skilled at.
And with their skills and experience, they are likely better suited to the job at hand, completing tasks in their field effectively.
Outsourced support services will match you with support services based on your needs and the support worker’s experience.
Why Have A Help Desk/Virtual Assistant?
You can outsource experts to complete specific tasks that you don’t have time for—such as customer support—especially answering phones and writing e-mails—technical support, social media management, and other administrative duties.
Help desks and virtual assistants provide you with:
More Time to Do What You Actually Enjoy Doing
If you don’t have enough time in a day to efficiently complete all tasks, but you don’t want to hire staff to work on location, or in-office, help desk services and virtual assistants are for you.
They can free up your time so you can focus on your core business goals.
Business owners often become overwhelmed with the volume of phone calls, e-mails, and other daily tasks they must juggle alongside their core business goals. And sometimes, the daily administrative work takes over, not allowing you room to breathe and focus on what you enjoy doing.
You probably didn’t start a business so you could write e-mails for hours each day. So stick to what you know and love, and leave the time-consuming tasks to your virtual support staff.
You Only Pay for the Work You Need
The flexibility and scalability of virtual support staff is perfect if your business is growing but you’re still not ready to hire on a permanent in-house employee. Instead of paying an employee’s salary and benefits, you simply pay for the help desk/virtual assistant services you use.
How Can Virtual Assistants and Help Desks Support Your Business?
Virtual assistants and help desks take care of all the crucial tasks you don’t have the time for. They ensure your business runs smoothly and your customers are satisfied, even during times of rapid growth. And since these services are scalable, you can save money by only choosing the services you absolutely need.
Here are just a few services available with outsourced virtual assistants and help desks:
- Answering e-mails and phone calls
- Database entry
- Website administration
- Social media management and SEO
- Customer service support
- Technical support
- Internet market research
- Article drafting and submission
- Database creation and management
- Desktop publishing
- Graphic design
- Presentation creation
- Meeting planning
- Public relations
- Word processing
- Travel planning and booking
It can be hard to hand off some of your work to someone else, especially if you’ve been going at it on your own with the do-everything-yourself approach.
But with all the time-consuming tasks taken care of, you can say goodbye to 100-hour work weeks and focus your energy on improving your business long-term, not just keeping your business afloat with day-to-day tasks.
So give yourself a break, leave all the time-consuming tasks to the pros, and help your business grow effectively with virtual assistants and help desk support