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Walk a Mile in Their Shoes

A personal, bittersweet note today. August is a little hard for me because it would have marked my 9th wedding anniversary with Sylvie Fortin. At least we had eight good years, thanks in large part to The Ottawa Regional Cancer […]

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Stop Serving Customers to Save Money

If you’re a small to medium-sized business, and you’re trying to grow your business but you’re drowning in a mountain of client emails, and your inbox is overflowing with too many sales and support questions, then you need help. But […]

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Customer Service Tips You Should Know

There are many different types of customer service. All over the world of business, customer service jobs vary. But at its core, the fundamental building blocks that make up customer service jobs remain the same. Let me share some of […]

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“Do What You Love” Explained

So a lot of people ask me to explain my quote, “Do what you love and the business will follow.” To clarify, it has three different and distinct meanings. First, if you do what you love, the business (the idea […]

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